Labuan Bajo Trip respects the privacy of our customers and website visitors.
This Privacy Policy explains the types of information we may collect and how that information may be used in connection with our travel services.
1. Information We May Collect
Depending on the service requested, we may collect:
- Full name
- Email address
- Telephone/WhatsApp number
- Nationality
- Date of birth where required
- Passport information where required for manifests or permits
- Travel dates
- Hotel information
- Flight information
- Payment and transaction information
- Communications with our customer service team
We only request information reasonably necessary to process or provide the relevant travel service.
2. How We Use Information
Personal information may be used to:
- Process reservations
- Prepare passenger manifests
- Arrange permits
- Coordinate transportation
- Communicate booking information
- Process payments
- Provide customer support
- Meet legal or regulatory requirements
- Prevent fraudulent transactions
- Improve our services
3. Sharing Information
Where necessary to provide booked services, relevant information may be shared with service providers such as:
- Boat operators
- Tour guides
- Drivers
- Hotels
- Komodo National Park-related authorities
- Harbour authorities
- Payment providers
- Other providers involved in fulfilling the booking
We do not sell customers’ personal information to third parties.
4. Payment Information
Payments may be processed through banks or third-party payment providers.
Where a third-party payment processor is used, payment information is also subject to that provider’s privacy and security practices.
5. Data Security
We take reasonable administrative and technical measures to protect personal information under our control.
However, no internet-based transmission or storage method can be guaranteed to be completely secure.
6. Data Retention
Personal information will be retained only for as long as reasonably necessary for booking administration, legal obligations, accounting, dispute resolution, or other legitimate business purposes.
7. Privacy Requests
Customers may contact us regarding access, correction, or other applicable requests concerning their personal information.
Email: info@labuanbajotrip.vacations or by Whatsapp +6281139605666
